Frequently asked questions
Quick answers to what people ask us most.
Orders & payment
How do I place an order?
Add pieces to your cart, open the cart and go to checkout. Enter your contact details and delivery address, pay online, and you will get an order number straight away.
Which payment methods do you accept?
UPI, debit and credit cards, net banking and wallets, through Razorpay’s secure checkout. We do not offer Cash on Delivery.
Do I need an account to order?
No. You can check out as a guest and track your order with your order number and email. An account just saves your addresses and shows all your orders in one place.
Track an order →Can I cancel or change my order?
Orders cannot be cancelled or changed once they are placed and paid for, so please check the items and address before you pay. If you made a genuine mistake, write to us straight away and we will see what we can do.
Contact us →Shipping & delivery
How much is shipping?
Shipping is free on orders of ₹999 and above. Below that, a flat ₹79 is added at checkout.
How long will my order take?
We dispatch within 1–3 business days. After that, delivery usually takes 3–5 business days to metro cities and 4–7 business days elsewhere.
Shipping policy →How do I track my order?
Use the Track order page with your order number and email, or open your account to see every order. Once it ships you will see the courier waybill number and a tracking link.
Track an order →Do you ship outside India?
Yes — we ship worldwide. Pick your country at checkout and you will see the shipping charge before you pay. Delivery outside India usually takes 7–15 business days after dispatch; customs duties or import taxes, if any, are payable by you.
Damaged items & refunds
Can I return or exchange something?
We do not accept returns or exchanges — every piece is quality-checked before it ships, and all sales are final. Please read the product details carefully before you order.
Cancellation & refund policy →My order arrived damaged. What now?
Tell us within 24 hours of delivery and send a clear, unedited unboxing video that starts before you open the sealed parcel. If your claim is approved we send a replacement, or refund you within 5–7 business days if a replacement is not available.
How to claim →Gifting
Do you offer gift wrap?
Yes. Tick “Gift wrap + message card” at checkout for ₹59. We wrap your order and tuck in a card with the message you write. The price is never shown on the card.
Can I order in bulk for a wedding, party or office?
Yes — send us a bulk gifting enquiry with the quantity, budget and date you need, and we will get back to you with a quote.
Bulk gifting enquiry →How do I look after my pieces?
We have a simple care guide for each category — scrunchies, jewellery, hair accessories, crochet, polaroids, posters and magazines.
Care guide →